Dennis is an accomplished digital business leader and speaker in innovation and leadership. Armed with dual experience in Information Technology and Banking, he has a unique advantage in developing and executing strategies for the transformation of businesses in a digital world.
Dennis was a senior banker who had previously run billion dollar businesses as head of consumer bank for Standard Chartered Bank and UOB in Singapore. He was responsible for many of the innovations in the consumer banking industry in Singapore, such as e$aver, XtraSaver (Winner of Asian Banker Best Deposit Linked account in 2007), Retail Bonds, Step-up time deposit, Pay-Any-Card (Winner of Asian Banker Best Payment Product in 2011), 15% Dining Cashback everywhere, 2-day Mortgage Service Guarantee, UOB Income Builder, One Account and UOB Mighty App.
A digital bank pioneer in ASEAN, Dennis was group head of TMRW Digital Group (UOB’s Millennial digital bank), where he was responsible for the strategy, growth and delivery of the TMRW Digital Bank. The first TMRW Digital Bank ( www.tmrwbyuob.com ) went live in Thailand in early 2019, and the second in Indonesia in 2020. TMRW won Global Finance Most Innovative Digital Bank in Asia Pacific in 2019. Dennis also led the joint venture initiatives into Fintechs like Avatec.ai and VUI Pte Ltd as part of the ecosystem to support the growth of TMRW.
Dennis was previously CEO-Designate in one of the consortiums bidding for the digital bank wholesale licence in Singapore.
Executive Coaching & Training
Dennis is a WABC (Worldwide Association of Business Coaches) Registered Corporate Coach, a certified Gallup Strengths coach, and accredited in Harrison Assessment Employee Development. Dennis has mentored and coached many successful executives in his long career.
Dennis is a sought after lecturer and trainer, and is involved in the Managerial Communications program (now called Lead Your Transformation) at the NUS School of Business MBA and the Enterprise Leadership Training for SMEs in collaboration with NUS and the LinHart Group. He has also taught the Corporate Strategy course for the NUS MBA program as adjunct Professor.
IBF Distinguished Fellow Award in 2012
Customer Experience Professional of the Year (2019) by The Digital Banker
Dennis holds a degree in Engineering and a Masters in Business Administration from the National University of Singapore. He also has a Masters in Business Research and a PhD in Business Administration from the University of Western Australia.
Dennis was awarded a Doctor of Philosophy for his work in International Business. His thesis: "What drives superior performance when large firms internationalise?" broke new ground in the understanding that firm specific advantages drive performance and internationalisation is a moderating factor and not a driver of firm performance.
Digital business leader, author and speaker in innovation, digital transformation and leadership with 30+ years of proven track record in consulting, banking & digital business leadership.
20+ years in management consulting at McKinsey & Company, AT Kearney and BCG mainly focusing on strategy and digital transformations
7 years as Global CSO and COO Retail Banking & Head of China Consumer Banking in Standard Chartered Bank.
Two years as CEO of Speedwork.com and Gtech.digital. Built a startup with more than 10 million active users.
Consulted on design and build of new digital banks for Singapore, Malaysia, Indonesia. Consulted on development and build of digital ecosystems in Korea, Hong Kong, Russia, Vietnam and Indonesia.
Successful and experienced business leader who led and oversaw business turnarounds.
People developer that planned and executed initiatives on a regional scale to improve business alignment and advance staff.
Training professional who planned and led transformation to highly effective learner led and holistic training that saw significant productivity increase.
Coaching specialist who designed syllabus to train and individually coach managers to help them lead more effectively.
A certified CliftonStrengths coach, and accredited in Harrison Assessment Employee Development, Chen Chuen has coached many successful executives and managers.